Questions

Cefaly

There are three different models of Cefaly devices: ACUTE, PREVENT and DUAL.

  • The ACUTE model has only one setting and is intended for the acute treatment of migraine attacks to stop or relieve the headache pain. The acute setting is a one-hour session with a high impulse frequency that must be used during a migraine attack; preferably at the beginning of an attack.
  • The PREVENT model has only one setting and is intended for migraine prevention. The prevent setting is a 20-minute session with a low impulse frequency to be used daily; preferably in the evening.
  • The DUAL model has two settings: the acute setting (one-hour single session with a high impulse frequency to be used during the migraine attack) and the prevent setting (20-minute session with a low frequency to be used daily).

Cefaly PREVENT is for patients who have three or more migraine attacks per month and only need migraine prophylaxis.

Cefaly ACUTE is for patients who only need an acute migraine treatment and are not in need of migraine prophylaxis. It is intended for patients who do not have very frequent migraine attacks or patients who already have a migraine preventive treatment that works well.

Cefaly DUAL is for patients who need an acute migraine treatment as well as a migraine prophylaxis because they have three or more migraine attacks per month.

A session with the acute setting lasts one hour. It must be used during the migraine attack and may be repeated for a second 60-minute session if the migraine pain is not relieved within two hours, or if another migraine attack occurs.

A session with the prevent setting lasts 20-minutes. It must be used daily and may be done at any time throughout the day, though an evening session is preferred.

The Prevent setting is for patients who have frequent migraine attacks (more than three per month) and are in need of migraine prophylaxis. It must be used daily.

The Acute setting is intended for the acute treatment of migraine and must be used during a migraine attack. It may be repeated the same day if the migraine pain has not been relieved within two hours or if another migraine attack occurs.

If at any moment you feel the intensity is too strong for you, simply press the button to stabilize the intensity or you can even remove the device to stop the session.

Yes, by pressing and holding the button you can quickly ramp up to a desired intensity level. This can be repeated until the maximum intensity has been reached.

An electrode with a magnetic connection is used with the Cefaly. One regular electrode can be reused up to 20 sessions (recommended number of uses for Blue Gel electrodes is 10).

Before applying the electrode, the skin on the forehead should always be cleaned and degreased thoroughly with soap and water. As long as the electrode adheres well to the skin on the forehead, it can be used.

Once the session ends, the electrode should be stuck back onto its clear plastic backing sheet and stored in its pouch.

Do not leave the electrode unpackaged in a dry place. It will lose its hydration and will no longer function properly. A few drops of water from the tap on the electrode gel will rehydrate it and help prolong its use.

It takes approximately 180 minutes (3 hours) to fully charge the battery of the Cefaly. It is important that you fully charge the Cefaly before your first session.

The battery operating life is ranging from 5 to 10 hours of stimulation depending on the program used for each session.

If the Cefaly emits a long beep when you press the button, this means the battery charge is too low and you must re-charge it for at least 5 minutes to be able to get one session.

The sensation produced by Cefaly is strange and unusual, but most people get used to it quickly after a few sessions. However some people are more sensitive and may find the sensation produced by the Cefaly painful. If this is the case for you, simply press the button during the session when the sensation becomes slightly uncomfortable to limit its intensity.

Only 1.25% of patients cannot stand the sensation produced by Cefaly and therefore are unable to carry out the treatment properly.

We recommend that you do not use the Cefaly in the following situations:

  • Subjects with implanted metallic or electronic device in the head
  • Subjects suffering from pain of unknown origin
  • Subjects who have a cardiac pacemaker or implanted or wearable defibrillator. This may cause interference with pacing, electric shock, or death

You should ask a doctor before using the Cefaly if you are, could be or could become pregnant.

The Cefaly device is fully protected against faulty workmanship and defective components for three-years commencing from the purchase date of the device. Please keep the invoice or sales receipt since this is your proof of purchase on the date stated.

The warranty does not cover damage caused by falls, nips, and knocks, which are likely to damage the device. The warranty does not apply to devices whose cases are cracked, broken, buckled, or show signs of poor care. The same applies to devices whose contact pads have been bent, crushed, or distorted by rough handling.

During the three-year warranty period, the device will either be repaired free of charge by an approved service provider, or replaced, depending on the severity of the defect.

The 60-day money back guarantee is only for the Cefaly device (accessories and shipping charge are not refundable).

The money back guarantee period starts for sixty days from the day of the delivery until the date of the return expedition.

Cefaly is now covered for Active Duty Service Members through TriCare benefits as well as through the VA Health Care System. Cefaly is not covered by commercial insurance at this time.

Expenses for Cefaly may be reimbursed through your Health Savings Account (HSA) or health Flexible Savings Account (FSA). Please consult your HSA or FSA administrator for more information.

Yes, you need a medical prescription. After your order is placed, you have to email a copy (pdf or picture) of the prescription at the email address: info@cefaly.us or fax it at (203) 309-6045

Management of my order

The average delivery time is 1 week.

Cefaly devices are delivered by courier. If nobody is home when the courier calls, a note will be placed in your letter box. This will tell you how to contact the courier to arrange re-delivery of your parcel at a convenient time. When you place your order, you can also choose a delivery address where you know someone will be available to receive it (workplace, parents' address, etc.). Orders for electrodes and other accessories are sent via the post and therefore do not need anyone to be present to sign for the parcel.

We accept various forms of payment:

  • Credit card: Visa or Mastercard
  • Paypal